Frequently Asked Questions
Get support
Orders
Where do you ship to?
We currently only ship to the continental United States. We hope to expand in the future!
How long will my order take to arrive?
Once you place your order, our team works hard to process and ship it within 24–48 hours. Most packages arrive within 3–7 business days with standard shipping.
Please note: Our team takes weekends to recharge, so we’re closed on Saturdays and Sundays. Orders placed over the weekend will be processed first thing Monday morning.
In the event Monday is a US Holiday, orders will be processed first thing Tuesday morning.
Thanks for your understanding—and for supporting a team that values balance and wellness, just like our products!
Can I make a change to my order after it's placed?
If your order has not been processed for shipping yet, our customer service team will do its best to accommodate requests in a timely manner. Please reach out to info@livpur.com to inquire as soon as possible.
Refund policy and return instructions
Customer satisfaction is our number one priority at LivPur Nutrition. If you are not happy with your purchase within 30 days of shipping, please contact our customer service team at info@livpur.com with your order number to coordinate an exchange or refund. Please see our full Return Policy for refund details here.
Know What to Expect
Products
How many sticks come in 1 pouch?
There are 15 individual sticks in each pouch.
How many servings are in a stick?
Each stick is a single serving.
What kind of product is inside the sticks?
Each stick is filled with our powder based product, which you then tear open to pour and mix into water.
Are LivPur products for everyone?
LivPur Nutrition aims to formulate the most effective, safe, and premium products for champions of all kinds, and our products are intended for healthy adults 18 years of age or older.
However, our customers are as different as their activity levels. It is important to consult with your doctor if you have a specific health concern.
How much water do I need to use?
We recommend using 12-16 oz. of water to mix Hydrate, and Energy sticks. You can increase or decrease the amount of water to customize your preferred intensity of taste and hydration.
Can I mix LivPur products in a liquid other than water?
Absolutely! Our Hydrate, and Energy sticks taste amazing when added to other drinks.
When and how much should I use each LivPur product?
Hydrate - before or during physical activity. 1 stick a day is recommended or 2 sticks a day if you’re experiencing extra dehydration.
Energy - before physical activity or as a caffeine boost when needed. 1 stick a day.
What does NSF Certified for Sport® mean?
NSF’s global Certified for Sport® program helps athletes, dietitians, coaches, and consumers make safer decisions when choosing sports supplements. The Certified for Sport® certification is the only independent third-party certification program recognized by the United States Anti-Doping Agency (USADA), MLB, NHL, and the Canadian Football League. Certified for Sport® is also recommended by the NFL, NBA, PGA, LPGA, CCES, CPSDA, iNADO, Ironman, NASCAR, Taylor Hooton Foundation, and many other organizations seeking to mitigate the risks of contaminated dietary supplements.
What LivPur products are NSF Certified for Sport®?
Hydrate - All flavors
Energy - All flavors
Learn About LivPur
Company
Where is LivPur based?
LivPur Nutrition is based in Bethlehem, PA.
Where are LivPur products manufactured?
All LivPur products are made in the USA at a cGMP, banned substance free facility, In Bethlehem, PA.
Where do LivPur orders ship from?
All orders are shipped from our distribution center in Columbus, OH.
Who are LivPur's athlete investors?
We are proud to have Justin Thomas, Jordan Spieth, Zach Johnson, Jessica Korda, and Nelly Korda as important members of the LivPur Nutrition team.
Do you offer wholesale discounts for businesses?
Yes, please reach out to info@LivPur.com for more details. We are always looking to work with new partners, so please give our team a shout!
Trying to login to your Wholesale account? Visit our portal at livpur.me and enter your email for a login code.
Note - you must have an existing account to login to the website.